1-The name and surname of the traveler must be exactly the same as the name and surname on the passport.
It is not possible to change the name after the ticket is issued and the passenger is liable to pay any penalties due to nominal differences.

2-Passengers having two Iranian and foreign passports must to issue their tickets based on the personal details contained in the foreign passport.
*The traveler's passport must be valid for at least six months from the start of the journey.

3-In terms of ticket tariff, Infant passenger age less than 2 years, child passenger between 2 and 12 years and adult passenger over 12 years are considered.

4-The minimum time required for a passenger to arrive at the airport is 2 hours for domestic flights and 4 hours for international flights before departure.

Cancellation Policy

Domestic flights:
3 days before departure = 30% Cancellation Penalty 
1 day before departure = 40% Cancellation Penalty
 
International Flights:

3 days before departure = 40% Cancellation Penalty